Full-Time Restaurant Crew – Front of House (Malaysia)
Job Description
This Chick will take you places!
Nando’s is an International brand with over 1000 restaurants in 24 countries with 60 located right here in Malaysia. In fact, we’re growing so fast that we’re opening a restaurant every month for the next 18 months. Be part of this hot opportunity, help us grow our family and spread the love for PERi-PERi.
This award-winning casual dining chain hailing from South Africa is well-known worldwide, specializing in Peri-Peri Flame-Grilled Chicken. Nando’s has also been highlighted as one of the top five most exciting food concepts in London and was awarded Restaurateur of the Year in the UK.
In Malaysia, this established brand aims to deliver an all-rounded dining experience that is uniquely Nando’s. We are looking for fired up people with a storng sense of pride and integrity, passison, drive and love for chicken to deliver a great Nando’s experience, grow the business and take a journey with us as we expand to the rest of Malaysia.
Restaurant Crew – Front of House
Job Description
(Based at Malaysia Nationwide)
The Role:
As our Front of House Crew Member, you will need to have excellent customer service skills, product knowledge, as well as ability to rotate to Back of House duties.
Duties & Responsibilities:
– Attend to the customers using the Nando’s customer care behaviours
– Good product and pricing knowledge, able to suggest menu to customers, consistently use suggestive selling and up-sell to the customers
– Consistently serve and check on the customers in a professional and friendly manner, offer assistance to customers without being asked
– Ensure customers are happy, informed and satisfied at all times
– Ensure all orders being execute, and serve to the customers in sequence
– Ensure all communication with the crew members is clear and understood
– Respond and assist fellow members in responding to customer’s needs
– Ensure telephone orders are taken accurately and courteously
– Assist in handling out the take-away orders to customers
– Complete, prepare and present the bill accurately and take payment from the customers
– Maintain hygiene and cleanliness of the restaurant
– Ensure opening and closing duties are completed on time according to checklist
– Control all stock items, ensure wastage is kept to a minimum
– Ensure friendly and professional service at all times in a clean uniform
– Maintain all equipment to standard
Requirement:
– Hands on experience in a similar restaurant or hospitality environment
– Strong work ethic
– Positive attitude, enthusiastic & pleasant personality and cheerful smile
– Independent, self-initiative and able to work in a team environment
– Pay attention to detail, with organizing and planning skills
– Good customer service and communication skills
– Ability to handle pressure
– Must be literate in English and have good numeracy skills
Only short listed candidates will be notified.
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