Full-Time Customer Service Assistant (Selangor)
Job Description
This Chick will take you places!
Nando’s is an International brand with over 1000 restaurants in 24 countries with 60 located right here in Malaysia. In fact, we’re growing so fast that we’re opening a restaurant every month for the next 18 months. Be part of this hot opportunity, help us grow our family and spread the love for PERi-PERi.
This award-winning casual dining chain hailing from South Africa is well-known worldwide, specializing in Peri-Peri Flame-Grilled Chicken. Nando’s has also been highlighted as one of the top five most exciting food concepts in London and was awarded Restaurateur of the Year in the UK.
In Malaysia, this established brand aims to deliver an all-rounded dining experience that is uniquely Nando’s. We are looking for fired up people with a storng sense of pride and integrity, passion, drive and love for chicken to deliver a great Nando’s experience, grow the business and take a journey with us as we expand to the rest of Malaysia.
Customer Service Assistant
Job Description:
(Based at Ara Damansara, Selangor)
The Role:
To achieve sales budget by processing order request by customers using our delivery order, takeaway and catering services. Achieve great customer satisfaction by ensuring customers’ request or queries via in-bound are being addressed in an appropriate and timely manner.
Duties & Responsibilities:
– Process all phone and online order requests in timely order
– Liaise with Operations Team to solve all order related issues
– Initiates required action for response to customer service requests for order changes and communicates changes to the appropriate personnel / departments
– Provide assistance to the customers who call in for Nando’s Loyalty Program
– Provide assistance to all general queries, and escalate queries to next level when required
– Contact customers via phone when required, for specific campaigns, sales initiatives or data cleaning process
Requirements:
– Customer oriented with excellent interpersonal and problem solving skills
– Experience in Customer Service or Call Centre environment is an added advantage, fresh graduate are encourage to apply
– Proficient in English and Bahasa Malaysia
– Computer literate and proficient in Microsoft Office Applications
– Required to work on shifts, weekend and public holidays; flexible hours can be arranged based on situation and needs
– Students or fresh graduates are encourage to apply, training will be provided
Interested candidates may also write in with comprehensive resume stating qualifications and work experiences, current and expected salary, references, contact number and a recent passport-sized photography.
Only short listed candidates will be notified.
– Work-Life Practices
– Seasonal Work
– Reduced/Part Time
– Shift Work
– Sabbatical Leave
– Paternity Leave
– Study/Exam Leave
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