1 Nov 2013

Full-Time Customer Service and Data Management Assistant (Federal Territory/Kuala Lumpur)

UNICEF Malaysia – Posted by Malaysia JobsKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Job Description:

Under the general supervision of the Pledge Retention Officer, the key responsibilities include:

Assist with Donor Customer Service: Ensure high standard of service to existing and potential donors.

This includes:

– Handling telephone and email enquiries

Assist with donation processing by:

– Opening, registering incoming mails and liaising with finance
– Ensuring forms and other data containing donor information are stored as per standard
– Operating procedure

Provide back-up support to Database Management Assistant by:

– Data entry of donor profile, donation transaction
– Liaise with lettershop service providers for printing and mailing of receipts

Key Competencies And Experience

– Completion of secondary education;
– Five years clerical or administrative work experience, of which at least one year must be closely related to customer service.
– Computer skills, including ability to operate software’s and various office applications is required.
– Proficient in written and oral English and Bahasa Malaysia. Fluent in additional local working dialects of Malaysia is an advantage.
– Team player and ability to work in a multi-cultural and international environment.

Successful candidates will be offered an attractive remuneration package under the UN system.

All eligible Malaysians are encouraged to apply.

Please email your cover letter, resume and supporting documents (Marked clearly “Customer Service & Data Management Assistant” in the subject line) not later than 18 NOVEMBER 2013.

Only shortlisted candidates will be notified

Job Categories: Customer Service, Management, and Public Sector. Job Types: Full-Time.

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